Terms and Conditions

Last Updated: May 10, 2022

Welcome to Carbonal Bike!

This website is operated by Xiamen Carbonal Composite Technology Co., Limited team (hereinafter referred to as "Carbonal" or "Carbonal Bike"). By accessing this site we assume you accept these Terms and Conditions. Do not continue to use Carbonal if you do not agree to any of the Terms and Conditions stated on this page.

Any new features or tools which are added to the current store shall also be subject to the terms and conditions. You can review the most current version of the terms and conditions at any time on this page. 

1. Online Store Terms

By agreeing to these terms and conditions,you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the terms will result in an immediate termination of your services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Modifications to The Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

5. Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the descriptions and images or videos of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

7. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

8. Third-Party Links

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9. User Reviews, Comments or Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘reviews’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any reviews that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any reviews; or (3) to respond to any reviews.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your reviews/comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your reviews/comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any reviews. You are solely responsible for any reviews you make and their accuracy. We take no responsibility and assume no liability for any reviews posted by you or any third-party.

Carbonal reserves the right to monitor all reviews/comments and to remove any reviews/comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

12. Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website/application, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website/application, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website/application for violating any of the prohibited uses.

13. Governing Law 

These Terms and Conditions and the transactions contemplated hereby shall be governed by, and construed and interpreted in accordance with, the laws of China. The parties irrevocably agree that the courts of China shall have exclusive jurisdiction to settle any dispute which may arise out of or relating to the terms and conditions or the legal relationship established by them, and for those purposes submit all disputes to the jurisdiction of the courts in China.

14. Purchase Change & Cancel

This policy applies when all or part of a purchase is canceled, whether the payment is partially or fully made, but before the prouduct ships.

A purchase may not be altered or canceled without Carbonal's authorization. If and when authorized, 10% off the purchase value (minimum $30 USD) may be charged to cover re-stocking and operational costs.

A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our Return & Refund Policy.

15. Risk of Loss

All purchases of physical products from Carbonal are made pursuant to a shipping agreement. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

16. Return and Refund Policy

If the product you receive does not match your order, please do not use the product, and contact Carbonal Bike team. If a return and refund is granted, it will be subject to blow conditions, unless otherwise agreed to by Carbonal.

(a) Only products in saleable condition, shipped from Carbonal and have arrived within the last 30 days, will be considered for a return in terms of refund.

(b)Special configured production (special order) will not be considered for return and refund unless the issue is due to an error made by Carbonal.

Any return to Carbonal for examination will be handled by the customer who will ensure the product's packing is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don't forget to include the invoice with the product, as well as your name, address and phone number.

Important: If you want to return the product to Carbonal, before you send it, please contact with our sales or email us at: info@carbonalbike.com or sales@carbonalbike.com to check the return details, make sure everything is correct before sending, otherwise, Carbonal will not be responsible for any loss, damage or extra costs incurred.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

17. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.